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LuminAI Academics
Privacy Policy

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Welcome to LuminAI Academics! Please read our Privacy Policy before using our platform.

Privacy Policy

Last updated: July 27, 2023

At LuminAI Academics, the privacy of our users is paramount. We collect personal information such as your name, email address, contact information, and other details you provide during registration. This collection is undertaken in accordance with Japan's Act on the Protection of Personal Information (APPI).

The purpose of gathering this information is to provide and enhance the services we offer to you. For instance, we use your contact information to communicate updates, changes in our services, and to provide customer support. We may also use this information to understand our user base and improve our offerings based on user feedback and usage patterns. We pledge not to use the collected information for any purpose beyond those outlined unless we obtain your express consent.

Users have the right to receive an explanation on why their data is being collected and used. Persons wishing for further clarity can contact us at the details provided in the contact section.

We respect your rights regarding your personal information. You may request access, correction, or deletion of your information at any point. If we wish to use your information for a new purpose not covered in this policy, we will seek your prior consent and notify you of the changes in our policy.

The security of your personal information is of utmost importance to us at LuminAI Academics. We use a variety of security measures designed to protect your personal information and keep it confidential and free from unauthorized access or disclosure.

These measures include the use of secure servers, firewalls, encryption, and secure socket layer technology. We conduct regular security reviews and updates to our systems to ensure the ongoing integrity and confidentiality of your information. All our employees are trained on the importance of privacy and we restrict access to your personal information to those who need it to provide you with our services.

In the event of a security breach involving your personal information, we will take immediate steps to identify and remedy the issue, as well as notify you as per the guidelines outlined by APPI. Our commitment to information security aligns with the security control measures mandated by the APPI, ensuring that our practices are always up-to-date with the latest regulations.

We are deeply committed to the protection of children's privacy and strictly adhere to Japan's Act on the Protection of Personal Information (APPI) and guidelines set forth by the Act on Development of an Environment that Provides Safe and Secure Internet Use for Young People. We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register with our services. Our commitment is in line with both local laws and international privacy standards concerning children's privacy.

In accordance with Article 33 of the APPI, if we learn that we have unintentionally collected personal information from a child under age 13 without consent from a person with parental authority, we will delete that information as swiftly as possible. If you believe that we might have any information from or about a child under 13, please contact us immediately. We prioritize swift action in such circumstances, committing to removing such information from our records and adjusting our procedures to prevent similar incidents.

We urge parents and guardians to actively oversee their children's online activities and guide them in online safety, as encouraged by the Act on Development of an Environment that Provides Safe and Secure Internet Use for Young People. Our services are designed to be utilized in a manner that respects the privacy and safety of all our users, including children.

In our AI tutor service, we use a multi-layered content moderation system to review and filter the content generated for the students. This system, a sophisticated combination of rule-based and machine learning methods, is designed to ensure the appropriateness of content shown to the students. Our aim is to create an environment that aligns with the guidelines set by Japan's Content Evaluation and Monitoring Association (EMA) for a safe and secure online experience.

Despite the sophistication and rigor of our content moderation systems, the dynamic nature of AI-generated content means we cannot provide an absolute guarantee of the content appropriateness at all times. We acknowledge this as per Japan's guidelines on AI ethics, and we strive to minimize risks by continually working to improve our systems, acting promptly to address any issues that may arise, and maintaining transparency about our efforts.

We use cookies and similar technologies such as pixel tags, web beacons, and clear GIFs to provide and support our services and each of the uses outlined and described in this privacy policy. These technologies allow us to recognize your device, secure your access to LuminAI Academics, understand your interactions with our services, and improve your overall experience.

Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject browser cookies, although some features of our services may not function as intended if you do so. We are dedicated to providing clear and transparent choices regarding your privacy, including the use of these technologies.

We abide by the regulations set forth by the Act on the Protection of Personal Information (APPI) in Japan in our use of cookies and similar technologies.

We may engage third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We require third parties to adhere to the same standards of security and confidentiality that we follow. However, we are not responsible for the practices employed by websites linked to or from our services, nor the information or content contained therein.

Our use of third-party services is conducted in accordance with the Act on the Protection of Personal Information (APPI) in Japan.

As stipulated by Japan's Act on the Protection of Personal Information (APPI), you have the right to access, correct, and delete your personal information. To do so, please contact us via the information provided on our website. We will respond promptly and act according to the applicable regulations.

If you wish to delete or deactivate your account, please reach out to us. Please understand that some data may remain in our records after account deletion for legal and record-keeping purposes.

As per the APPI, you may request correction, addition, or deletion of incorrect personal data. Furthermore, you may request suspension of its use, deletion, or halting its provision to third parties if we have mishandled the data or acquired it improperly.

To exercise these rights, please contact us with your request. We will confirm your identity and respond to your request as soon as reasonably possible, ensuring you maintain control over your personal data.

In accordance with Japan's Act on the Protection of Personal Information (APPI), we may need to transfer your personal data to foreign entities. However, we will only provide your personal data to entities that have established a system conforming to standards prescribed by the rules of the Personal Information Protection Commission, which are necessary for continually taking action equivalent to what we must take concerning the handling of personal data.

In order to operate our services effectively, we may need to transfer your personal data to third-party contractors and service providers, potentially in other locations and countries. By providing us with your personal information, you consent to this kind of data transfer. Rest assured, we select partners who we believe uphold principles for fair handling of information similar, in all material respects, to international laws. They are obligated to protect your information as described in this Privacy Policy and to comply with applicable legal requirements providing adequate safeguards for the transfer of personal information.

Alternatively, we may provide personal data to foreign entities when we have obtained your explicit consent in advance. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to these potential transfers.

We are committed to ensuring that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Our Privacy Policy may change from time to time. We will post any privacy policy changes on this page and maintain a "last updated" date at the top of this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us through our contact form at the bottom of every page. You may also reach out to us directly at our support email: [email protected], or via phone: + 81 080 9719 3908.

Under Japan's Act on the Protection of Personal Information (APPI), we retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and fulfill our obligations under contracts between you and us.

When you cease using our services, we will delete your personal information within a reasonable timeframe, in line with standard data deletion processes and Japanese law. We continually strive to ensure that your personal information is securely protected throughout this process.

For payment transactions, we partner with a secure third-party payment gateway, Stripe. Stripe adheres to stringent data security standards and is fully compliant with relevant Japanese and international data protection regulations. Please note that we do not directly handle, process, or store your payment information, including credit card details or other payment instrument information.

Our services may contain links to other websites not operated by us. These external sites may have their own privacy policies and data collection practices, which we have no control over. We do not accept any responsibility or liability for these policies or practices. We encourage you to be aware when you leave our site and to read the privacy policies of each website that collects personal information. This Privacy Policy applies only to information collected by our services.

In the unlikely event of a security breach leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to your personal information, we will promptly assess the risk to your rights and freedoms. In line with our obligations under the APPI, we will notify you without undue delay if there is a high risk to your data security.

This notification will include the nature of the breach, the name and contact details of our Data Protection Officer, the likely consequences of the breach, the measures we have taken or propose to take to address the breach, and advice on how you can mitigate potential adverse effects.

By using our services, you are accepting the practices described in this Privacy Policy. If you do not agree to this policy, please do not use our Site. We reserve the right to make changes to this Privacy Policy. If we make a material change to this Privacy Policy, we will notify you by posting the change on our Site or in this Privacy Policy and, if necessary, give you additional choices regarding such change prior to the change becoming effective.

Get In Touch

If you have any questions about our programs or need assistance, our team is here to help. Contact us today and let's work together to achieve your academic goals.

We're here to help you on your learning journey. If you have any questions or need assistance, feel free to reach out to our dedicated support team. We're available through email, phone, or our contact form.

Email: [email protected]

Phone: +81 080 9719 3908

Location: 4-chōme-12-8 第6 DMJ Building 4F Roppongi, Minato City, Tokyo 106-0032

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