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LuminAI Academics
Terms of Service

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Welcome to LuminAI Academics! Please read our Terms of Service before using our platform.

Terms of Service

Last updated: July 27, 2023

These Terms of Service ("Terms") govern your access to and use of LuminAI Academics' tutoring services, including our website, mobile applications, and related services (collectively, the "Services") provided by LuminAI Academics, a sole proprietorship business registered in Tokyo, Japan. By using the Services, you confirm your agreement to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

You must be at least 13 years old to use our Services. If you are under 20 (or 18 in applicable jurisdictions), you confirm that your legal guardian has reviewed and agrees to these Terms on your behalf. By accessing or using the Services, you agree to be legally bound by these Terms and our Privacy Policy.

If you are accessing or using our Services on behalf of a company, organization, or other entity, you represent and warrant that you are authorized to do so and to bind such entity to these Terms. The use of our Services may be subject to additional terms and conditions as may be provided with respect to certain services. By using any such services, you agree to such additional terms and conditions.

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting of the revised Terms, and your continued use of the Services following such changes indicates your acceptance of the revised Terms.

LuminAI Academics offers personalized online and in-person tutoring services for test prep and academics. We provide 1-on-1 and group classes for exams like SAT, ACT, IB, AP, and more. All of our tutoring packages and available classes are listed on our website.

All tutoring sessions are subject to availability and are provided on a first-come, first-serve basis. In order to ensure that tutoring sessions are effective and efficient, you are expected to come prepared and to actively participate during sessions. You are also expected to respect the tutor and any other participants during group sessions. Any inappropriate behavior may lead to the termination of your access to our Services.

Please note that while our tutors are carefully selected for their knowledge and teaching skills, we cannot guarantee that the tutoring services will lead to improved academic performance or test scores. Improvement is dependent on a variety of factors, including your effort and individual capacity.

To use our Services, you must register for an account by providing your email address and creating a password. You agree to provide accurate information and to update your details if they change. You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately of any unauthorized use of your account.

By creating an account, you also consent to receive electronic communications from LuminAI Academics. These communications may include notices about your account (e.g., payment authorizations, password changes, and other transactional information) and are part of your relationship with us. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements.

We reserve the right to suspend or terminate your account at any time for any or no reason. In case of any violation of these Terms, abuse of the Services, or behavior that is harmful to other users, or for security reasons, we may decide to terminate your account. You agree to immediately stop using the Services upon termination or suspension of your account.

Applicable fees for our tutoring packages and classes will be disclosed during signup. Payment must be made in advance before sessions are delivered. We accept major credit cards via our third party payment partner, Stripe. All fees are non-refundable.

All payments are due upon receipt of the invoice. Late payment may result in the suspension or cancellation of your tutoring sessions. In case of non-payment, we reserve the right to pursue any and all remedies available under the law. Prices are subject to change at our sole discretion.

International customers are responsible for any taxes, duties, and customs fees associated with the purchase. All prices are inclusive of any applicable Value Added Tax (VAT) for customers within Japan.

For 1-on-1 sessions, if you provide notice of cancellation at least 24 hours in advance, you may reschedule the session or request a refund. For cancellations with less than 24 hours notice, no refunds are provided except at our sole discretion. For group classes, no refunds are given for cancellations, but sessions may be rescheduled based on availability.

All cancellation and rescheduling requests must be made in writing and sent via email to our official contact address. The time of receipt of the email will be considered as the time of the cancellation or rescheduling request. Please note that the availability of a tutor for rescheduled sessions cannot be guaranteed.

On very rare occasions, we may need to cancel or reschedule sessions for reasons beyond our control. We will notify you as soon as possible and work with you to find a suitable alternative time or offer a prorated refund as remedy.

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You agree not to misuse the Services or assist others in doing so. Prohibited activities include: harassment, intellectual property infringement, hate speech, illegal conduct, spamming, security breaches, and other violations of our policies. We may terminate your account for any breach of these Terms.

Additionally, you agree not to use our Services to spread malicious content such as viruses, worms, or any software intended to damage or alter a computer system or data. You also agree not to disrupt the normal flow of communication in our services, or otherwise act in a manner that negatively affects other users' ability to use our services.

We reserve the right to investigate violations of these Terms and may involve and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. We also reserve the right to disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with the investigation of possible illegal activities.

Your use of the hybrid AI and tutoring services are at your sole risk. We do not guarantee the accuracy, reliability, or completeness of the information and content provided by the AI system. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

The AI system is designed to supplement and not replace professional educational advice. If you require specific advice for a particular academic problem, we recommend seeking guidance from a qualified tutor or educational advisor. We reserve the right to make changes to the AI system and its content at any time without notice.

Furthermore, the use of AI for tutoring purposes is still an emerging field. The AI system might not always understand your questions and could provide answers that are off-topic or incorrect. We appreciate your understanding and patience as we continue to improve the system.

You agree not to engage in any of the following prohibited activities:

  • Accessing or using the Services for any commercial purpose without the prior written consent of LuminAI Academics.
  • Sharing your account with any third party or allowing any third party access to your account.
  • Engaging in any activities that would harm, defame or offend other users, LuminAI Academics, or any third parties associated with the Services.
  • Misrepresenting your identity or impersonating any person or entity, including, without limitation, any LuminAI Academics employee or representative.
  • Engaging in any activity that circumvents, disrupts, or otherwise interferes with the proper working of the Services, including any measures to bypass or breach security features.
  • Attempting to decompile, reverse engineer or otherwise disassemble any software used in our Services.

Any violation of these prohibitions can result in immediate termination of your access to our Services and may also subject you to civil or criminal penalties.

We reserve the right to investigate any suspicious activity and, if necessary, report such activity to law enforcement officials. We also reserve the right to cooperate fully with any law enforcement authorities or court orders requesting or directing us to disclose the identity of anyone believed to be violating these terms.

Please note that while we strive to provide the best possible services, we cannot guarantee specific outcomes from using our Services. There are many factors contributing to academic success, including individual learning style, effort, and consistency.

We offer our Services "as is" and do our best to ensure a high-quality, uninterrupted experience. That said, no service is perfect, and we cannot promise that our Services will always function without disruptions, delays, or imperfections. Additionally, we do not promise that our Services will be free from bugs or other potential issues.

We endeavor to keep our content accurate, reliable, and helpful, but we do not guarantee the validity, accuracy, or reliability of any content provided in our Services. Please use your own judgement and consult with an educational professional as needed when making academic decisions based on the information provided in our Services.

All intellectual property rights in the Services, including but not limited to our platform, AI system, written materials, and any other content or materials provided by LuminAI Academics, remain the exclusive property of LuminAI Academics and its licensors. This includes all copyrights, trademarks, and trade secrets embedded in the Services. Users must not copy, reproduce, adapt, or distribute any content or materials for commercial purposes without prior written consent from LuminAI Academics.

Any user-generated content, including but not limited to notes, essays, or other works, remains the property of the user. However, by submitting such content to LuminAI Academics, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, and worldwide license to use, reproduce, distribute, prepare derivative works of, and display such content for the purpose of providing our Services. This license continues even if you stop using our Services.

Our Services may contain links to third-party websites, services, or resources. These links are provided for your convenience and we do not control, endorse, or assume any responsibility for the content, privacy policies, or practices of any third-party websites or services. We make no representation as to the accuracy, appropriateness, legality, ownership, or other aspects of any information or content contained in these linked resources. You acknowledge and agree that LuminAI Academics shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, products, or services available on or through any such websites or services.

In accordance with Japanese law, LuminAI Academics will not be liable for any incidental, indirect, special or consequential damages (including damages relating to lost profits, lost data or loss of goodwill), or any damages whatsoever that result from your use of or inability to use the Services, even if we or an authorized representative of ours has been notified orally or in writing of the possibility of such damage. This limitation of liability applies unless LuminAI Academics has acted in a grossly negligent manner or has been involved in intentional misconduct. The total cumulative liability of LuminAI Academics, in any case, will not exceed the amount you paid to us for the Services causing your loss or damage.

These Terms of Service and any dispute arising from them, or in relation to the use of the Services, are governed by the laws of Japan, irrespective of your location or jurisdiction. By using the Services, you consent to these Terms being governed by Japanese law.

You also agree that the Tokyo District Court shall have exclusive jurisdiction over any dispute, controversy or claim arising out of or in relation to these Terms or the Services. You agree not to raise any objection to the jurisdiction of this court.

We reserve the right to change these Terms at any time, in our sole discretion, and without prior notice to you. We will notify users of any material changes by posting the new Terms on our website. Any modifications to these Terms will take effect immediately upon posting to our website.

By continuing to use our Services following the posting of changes to the Terms, you acknowledge and agree to abide and be bound by the revised Terms. If you do not agree with the modifications, you should stop using our Services.

You agree to indemnify, defend, and hold harmless LuminAI Academics, as well as its affiliates, officers, directors, employees, agents, licensors, and providers, from and against any and all claims, actions, demands, liabilities, damages, losses, costs and expenses, including without limitation, reasonable attorneys' fees, resulting from or arising out of your access to and use of the Services, any violation by you of these Terms or any applicable law or regulation, any content or information you submit, post, transmit or make available through the Services, or your infringement, misappropriation, or violation of the rights of another individual or entity.

Your obligation to indemnify LuminAI Academics will survive the termination or expiration of these Terms and your use of the Services.

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. Any failure by LuminAI Academics to enforce any right or provision of these Terms will not be considered a waiver of those rights.

If a provision of these Terms is found to be invalid under any applicable law, such provision shall be deleted without affecting the remaining provisions herein. The parties agree to replace any invalid provision with a valid provision that most closely approximates the intent and economic effect of the invalid provision.

The failure to enforce any rights or to take action against you in the event of any breach hereunder shall not be deemed a waiver of such rights or of subsequent actions in the event of future breaches. A waiver by LuminAI Academics of any default shall not constitute a waiver of any subsequent default. No waiver by LuminAI Academics is effective unless it is communicated to you in writing.

Despite our best efforts to provide a safe and secure environment for all users, we acknowledge that the use of artificial intelligence (AI) technology to generate content inherently involves a degree of probabilistic outcomes. While we implement robust measures, including NSFW filters and strict moderation guidelines, to prevent the generation and sharing of inappropriate or harmful content, it is not feasible to guarantee that such content will never appear on our platform.

By using our services, you understand and accept this risk. Furthermore, we strongly recommend that all users, especially minors, use our services under the supervision of a responsible adult. We encourage parents and guardians to monitor their children's use of our services and to take advantage of the various safety features and resources we provide to help protect younger users.

If you encounter any content that you believe is inappropriate or harmful, please report it immediately using the reporting features provided on our platform, and we will take appropriate action as soon as possible. We are committed to continuously improving our safety measures and appreciate your help in creating a safer online environment for everyone.

By using our Services, you acknowledge that you have read, understood, and agreed to the terms of our Privacy Policy, which is available at our Privacy Page. Our Privacy Policy explains how we collect, use, and protect your personal information. If you do not agree with our Privacy Policy, you must not use our Services.

Get In Touch

If you have any questions about our programs or need assistance, our team is here to help. Contact us today and let's work together to achieve your academic goals.

We're here to help you on your learning journey. If you have any questions or need assistance, feel free to reach out to our dedicated support team. We're available through email, phone, or our contact form.

Email: [email protected]

Phone: +81 080 9719 3908

Location: 4-chōme-12-8 第6 DMJ Building 4F Roppongi, Minato City, Tokyo 106-0032

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